Refund policy

We accept the return of Standard Shipping item(s) within 14 days of delivery. Please note that customer is responsible for return shipping fees.
It is very important you inspect the purchase upon arrival. If any damage has occurred, email sales@cottonwoodhome.com. In many cases, we can provide you with replacement parts and service as needed.

Our return policy is as follows:

Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, email us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 14 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 14-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply.

Return Requirements
In order to receive the full amount of the refund described in this Return Policy. all item(s) must be: (1) in new/unused condition, (2) any used or soiled merchandise will not be accepted, and (3) returned with all accessories and parts securely packed in all original packaging. Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

Exchanges/Refunds
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.

Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
• Clearance Items
• Personalized Items
• Items Marked "Non-Returnable" (clearly indicated on the sale page before placing your order)

My item arrived Damaged/Defective
We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. To report a damaged or defective item, visit (Link to return/replace item or parts).

I received an incomplete order
If you’re missing an item, it’s possible that not all of them have shipped, or that they’re being shipped from different warehouses. Visit (My Orders link) to check on your shipping status, and visit (Link to return/replace item or parts). to report a missing item.

I received the wrong item
To report an incorrect item, visit (Link to return/replace item or parts).

*** Please note ***
Stock furniture, rugs, rug pads, custom order upholstery, and store floor samples are not eligible for online returns.
All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.